{"id":300,"date":"2020-09-08T17:45:58","date_gmt":"2020-09-08T21:45:23","guid":{"rendered":"https:\/\/chelmsfordhearinggroup.fm1.dev\/hearing-health-care\/device-troubleshooting\/"},"modified":"2022-09-28T19:09:35","modified_gmt":"2022-09-28T23:09:35","slug":"hearing-aid-troubleshooting","status":"publish","type":"page","link":"https:\/\/massachusettshearinggroup.com\/resources\/hearing-aid-troubleshooting\/","title":{"rendered":"Hearing Aid Troubleshooting"},"content":{"rendered":"\n<p><a href=\"https:\/\/massachusettshearinggroup.com\/hearing-health-care\/hearing-services\/\" data-type=\"URL\" data-id=\"https:\/\/massachusettshearinggroup.com\/hearing-health-care\/hearing-services\/\">Hearing aids<\/a> are built to provide many years of useful service. However, regular exposure to a harsh environment means they will occasionally encounter problems. No matter how fastidious you are when it comes to hygiene, the ear canals inevitably attract dirt, moisture and <a rel=\"noreferrer noopener\" href=\"https:\/\/www.health.harvard.edu\/staying-healthy\/got-an-ear-full-heres-some-advice-for-ear-wax-removal\" target=\"_blank\">earwax buildup<\/a>, all of which can damage the electronic components in your hearing aids.<\/p>\n\n\n\n<p>Regular maintenance can help keep them in great working condition, but once in a while, they may need servicing or repair. Massachusetts Hearing Group &amp; Nashua Hearing Group can help. If you have tried the troubleshooting tips below and still can\u2019t get your hearing aids to work properly, please contact us to schedule an appointment.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Troubleshooting Your Hearing Aids<\/h2>\n\n\n\n<p>If your hearing aids aren\u2019t working properly, try the following techniques for a quick fix.<\/p>\n\n\n\n<ul><li><strong>If there is no sound:<\/strong><ul><li>Make sure the battery is inserted correctly.<\/li><li><a href=\"https:\/\/massachusettshearinggroup.com\/resources\/hearing-aid-batteries\/\" data-type=\"page\" data-id=\"298\">Replace the battery<\/a> if you suspect it is dead or weak.<\/li><li>Remove excess earwax from earmold or replace wax guard.<\/li><li>Check tubing for wax buildup or moisture; clean with blower tool.<\/li><\/ul><\/li><li><strong>If you are experiencing whistling (feedback):<\/strong><ul><li>Remove and reinsert your hearing aids.<\/li><li>If you have volume control, turn down the volume.<\/li><li>Make sure there is nothing blocking or covering your hearing aids.<\/li><li>Have your doctor check your ears for excess wax and remove if necessary.<\/li><\/ul><\/li><li><strong>If the sound is weak or distorted:<\/strong><ul><li>The battery may be dead or weak; replace it.<\/li><li>Open the battery compartment and clean the contacts with a dry cloth.<\/li><li>Remove excess earwax from earmold or replace wax guard.<\/li><li>Check tubing for wax buildup or moisture; clean with blower tool.<\/li><\/ul><\/li><\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Troubleshooting Your Rechargeable Hearing Aids<\/h2>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"alignright size-large\"><img decoding=\"async\" width=\"600\" height=\"400\" src=\"https:\/\/massachusettshearinggroup.com\/wp-content\/uploads\/2021\/02\/Oticon_Opn_S_miniRITE_R_C091SilverGrey_Black_Recharger_Angled_Without_Cable.png\" alt=\"Hearing aids in a charging cradle\" class=\"wp-image-1611\"\/><\/figure><\/div>\n\n\n<ul><li><strong>Oticon<\/strong><ul><li>The charger and hearing aids require the temperature to be between +41\u00b0F to +104\u00b0F.<ul><li>The charger LED remains turned off when the charger is connected<ul><li>The charger is not switched on = Verify the power supply is connected correctly<\/li><\/ul><\/li><\/ul><\/li><\/ul><ul><li>The charger LED shows long red blinks<ul><li>The hearing aid or charger is too warm = Move the charger and hearing aids to a different location<\/li><\/ul><\/li><\/ul><ul><li>The charger LED repeated shows 3 short red blinks<ul><li>The charger is too cold = Move the charger to a different location<\/li><\/ul><ul><li>Or system error = Contact your audiologist<br><img decoding=\"async\" width=\"1836\" height=\"2048\" class=\"wp-image-1388\" style=\"width: 300px;\" src=\"https:\/\/massachusettshearinggroup.com\/wp-content\/uploads\/2020\/11\/Packshot_Charger_Case_open_with_Audeo_B-R_1.png\" alt=\"\" srcset=\"https:\/\/massachusettshearinggroup.com\/wp-content\/uploads\/2020\/11\/Packshot_Charger_Case_open_with_Audeo_B-R_1.png 1836w, https:\/\/massachusettshearinggroup.com\/wp-content\/uploads\/2020\/11\/Packshot_Charger_Case_open_with_Audeo_B-R_1-768x857.png 768w, https:\/\/massachusettshearinggroup.com\/wp-content\/uploads\/2020\/11\/Packshot_Charger_Case_open_with_Audeo_B-R_1-1280x1428.png 1280w, https:\/\/massachusettshearinggroup.com\/wp-content\/uploads\/2020\/11\/Packshot_Charger_Case_open_with_Audeo_B-R_1-1377x1536.png 1377w\" sizes=\"(max-width: 1836px) 100vw, 1836px\" \/><\/li><\/ul><\/li><\/ul><\/li><li><strong>Phonak<\/strong><ul><li>When the hearing aids IN CHARGER:<ul><li>Blinking green = 81-99% charge<\/li><\/ul><ul><li>Blinking orange = 11-80% charge<\/li><\/ul><ul><li>Blinking red = 0-10% charge<\/li><\/ul><ul><li>Staying red OR no indicator light at all = Battery error, action required<ul><li>The hearing aid must be reset by activating the \u201cstock mode.\u201d<ul><li>Press the lower part of the rocker switch for at least 11 seconds, and then place the hearing aid in the charging case for 30 seconds or until the light indicator starts to blink.<br><img decoding=\"async\" width=\"2048\" height=\"2048\" class=\"wp-image-1630\" style=\"width: 300px;\" src=\"https:\/\/massachusettshearinggroup.com\/wp-content\/uploads\/2021\/02\/signia_SilkX-pair.jpg\" alt=\"\" srcset=\"https:\/\/massachusettshearinggroup.com\/wp-content\/uploads\/2021\/02\/signia_SilkX-pair.jpg 2048w, https:\/\/massachusettshearinggroup.com\/wp-content\/uploads\/2021\/02\/signia_SilkX-pair-768x768.jpg 768w, https:\/\/massachusettshearinggroup.com\/wp-content\/uploads\/2021\/02\/signia_SilkX-pair-1280x1280.jpg 1280w, https:\/\/massachusettshearinggroup.com\/wp-content\/uploads\/2021\/02\/signia_SilkX-pair-256x256.jpg 256w, https:\/\/massachusettshearinggroup.com\/wp-content\/uploads\/2021\/02\/signia_SilkX-pair-1536x1536.jpg 1536w\" sizes=\"(max-width: 2048px) 100vw, 2048px\" \/><\/li><\/ul><\/li><\/ul><\/li><\/ul><\/li><\/ul><\/li><li><strong>Signia<\/strong><ul><li>The hearing instruments will emit a signal tone to indicate the battery is low, and the alert will be repeated every 15 minutes for approximately 1.5 hours until charged.<\/li><\/ul><ul><li>If the fully charged hearing instruments do not last over a full 16 hour day of use (no streaming), then we recommend having the hearing aids sent in for repair.<br><img decoding=\"async\" width=\"900\" height=\"1045\" class=\"wp-image-1614\" style=\"width: 300px;\" src=\"https:\/\/massachusettshearinggroup.com\/wp-content\/uploads\/2021\/02\/Starkey_Ignite_20_BTE__61263_zoom.png\" alt=\"\" srcset=\"https:\/\/massachusettshearinggroup.com\/wp-content\/uploads\/2021\/02\/Starkey_Ignite_20_BTE__61263_zoom.png 900w, https:\/\/massachusettshearinggroup.com\/wp-content\/uploads\/2021\/02\/Starkey_Ignite_20_BTE__61263_zoom-768x892.png 768w\" sizes=\"(max-width: 900px) 100vw, 900px\" \/><\/li><\/ul><\/li><li><strong>Starkey<\/strong><ul><li>The LEDs correspond to each hearing aid.<ul><li>Glowing green = Charging<\/li><\/ul><ul><li>Solid green = Fully charged<ul><li>Note: When charging without the charger cord, the LEDs will turn off when the hearing aids are fully charged to save battery.<\/li><\/ul><\/li><\/ul><ul><li>Blinking red = Fault state = Contact your audiologist<\/li><\/ul><\/li><\/ul><\/li><\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">How To Videos<\/h2>\n\n\n\n<h3 class=\"wp-block-heading\">How to Change Your Domes<\/h3>\n\n\n\n<figure class=\"wp-block-embed is-type-video is-provider-youtube wp-block-embed-youtube wp-embed-aspect-16-9 wp-has-aspect-ratio\"><div class=\"wp-block-embed__wrapper\">\n<iframe title=\"Oticon miniRITE - How to change Open Dome On miniRITE\" width=\"1400\" height=\"788\" src=\"https:\/\/www.youtube.com\/embed\/lijf8BkbQAs?feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture\" allowfullscreen><\/iframe>\n<\/div><\/figure>\n\n\n\n<h3 class=\"wp-block-heading\">How to Change Your Signia\/Siemens Click Domes<\/h3>\n\n\n\n<figure class=\"wp-block-embed is-type-video is-provider-youtube wp-block-embed-youtube wp-embed-aspect-16-9 wp-has-aspect-ratio\"><div class=\"wp-block-embed__wrapper\">\n<iframe title=\"Replacing a Signia\/Siemens Click Dome\" width=\"1400\" height=\"788\" src=\"https:\/\/www.youtube.com\/embed\/3NEubEV2dks?feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture\" allowfullscreen><\/iframe>\n<\/div><\/figure>\n\n\n\n<h3 class=\"wp-block-heading\">How to Change Your Wax Guards <\/h3>\n\n\n\n<h4 class=\"wp-block-heading\">Oticon<\/h4>\n\n\n\n<figure class=\"wp-block-embed is-type-video is-provider-youtube wp-block-embed-youtube wp-embed-aspect-16-9 wp-has-aspect-ratio\"><div class=\"wp-block-embed__wrapper\">\n<iframe title=\"Changing Prowax miniFit on receiver RITE\" width=\"1400\" height=\"788\" src=\"https:\/\/www.youtube.com\/embed\/lDHRNAX0x8I?feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture\" allowfullscreen><\/iframe>\n<\/div><\/figure>\n\n\n\n<h4 class=\"wp-block-heading\">Phonak<\/h4>\n\n\n\n<figure class=\"wp-block-embed is-type-video is-provider-youtube wp-block-embed-youtube wp-embed-aspect-16-9 wp-has-aspect-ratio\"><div class=\"wp-block-embed__wrapper\">\n<iframe title=\"How to change the CeruShield wax filter of receiver\" width=\"1400\" height=\"788\" src=\"https:\/\/www.youtube.com\/embed\/XFUFfnXg_o0?feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture\" allowfullscreen><\/iframe>\n<\/div><\/figure>\n\n\n\n<h4 class=\"wp-block-heading\">Signia\/Siemens<\/h4>\n\n\n\n<figure class=\"wp-block-embed is-type-video is-provider-youtube wp-block-embed-youtube wp-embed-aspect-16-9 wp-has-aspect-ratio\"><div class=\"wp-block-embed__wrapper\">\n<iframe title=\"How to exchange a miniReceiver Wax Guard | Signia Hearing Aids\" width=\"1400\" height=\"788\" src=\"https:\/\/www.youtube.com\/embed\/cbSvcRBPUMQ?feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture\" allowfullscreen><\/iframe>\n<\/div><\/figure>\n\n\n\n<h4 class=\"wp-block-heading\">Starkey<\/h4>\n\n\n\n<figure class=\"wp-block-embed is-type-video is-provider-youtube wp-block-embed-youtube wp-embed-aspect-16-9 wp-has-aspect-ratio\"><div class=\"wp-block-embed__wrapper\">\n<iframe title=\"How to Change Starkey Hear Clear Wax Trap Filter in Any Hearing Aid\" width=\"1400\" height=\"788\" src=\"https:\/\/www.youtube.com\/embed\/00xxPZecapA?feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture\" allowfullscreen><\/iframe>\n<\/div><\/figure>\n\n\n\n<h3 class=\"wp-block-heading\">How to Clean Your Custom Hearing Aids<\/h3>\n\n\n\n<figure class=\"wp-block-embed is-type-video is-provider-youtube wp-block-embed-youtube wp-embed-aspect-16-9 wp-has-aspect-ratio\"><div class=\"wp-block-embed__wrapper\">\n<iframe title=\"Cleaning a Signia ITE (in-the-ear) hearing aid | Signia Hearing Aids\" width=\"1400\" height=\"788\" src=\"https:\/\/www.youtube.com\/embed\/6Exsrm89L4c?feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture\" allowfullscreen><\/iframe>\n<\/div><\/figure>\n\n\n\n<h3 class=\"wp-block-heading\">How to Clean Your Behind-the-Ear (BTE) Hearing Aids with Custom Molds<\/h3>\n\n\n\n<figure class=\"wp-block-embed is-type-video is-provider-youtube wp-block-embed-youtube wp-embed-aspect-16-9 wp-has-aspect-ratio\"><div class=\"wp-block-embed__wrapper\">\n<iframe title=\"How to clean a hearing aid with an earmould\" width=\"1400\" height=\"788\" src=\"https:\/\/www.youtube.com\/embed\/DSoVnW59JCo?feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture\" allowfullscreen><\/iframe>\n<\/div><\/figure>\n\n\n\n<h3 class=\"wp-block-heading\">How to Clean Your Receiver-in-the-Canal (RIC) Hearing Aids with Slim Tubes<\/h3>\n\n\n\n<figure class=\"wp-block-embed is-type-video is-provider-youtube wp-block-embed-youtube wp-embed-aspect-16-9 wp-has-aspect-ratio\"><div class=\"wp-block-embed__wrapper\">\n<iframe title=\"How to clean a hearing aid with a slim tube\" width=\"1400\" height=\"788\" src=\"https:\/\/www.youtube.com\/embed\/iWxVnCvkJaw?feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture\" allowfullscreen><\/iframe>\n<\/div><\/figure>\n","protected":false},"excerpt":{"rendered":"<p>Hearing aids are built to provide many years of useful service. However, regular exposure to a harsh environment means they will occasionally encounter problems. No matter how fastidious you are when it comes to hygiene, the ear canals inevitably attract dirt, moisture and earwax buildup, all of which can damage the electronic components in your&#8230;<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":113,"menu_order":26,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_seopress_robots_primary_cat":"","_seopress_titles_title":"","_seopress_titles_desc":"(978) 256-3219 | (603) 594-3024 | Standard maintenance can prolong a hearing aid, but servicing and repairs may still be necessary. Learn about your servicing options now. ","_seopress_robots_index":"","schema":"<script type=\"application\/ld+json\">\r\n{\r\n  \"@context\": \"https:\/\/schema.org\",\r\n  \"@type\": \"FAQPage\",\r\n  \"mainEntity\": [{\r\n    \"@type\": \"Question\",\r\n    \"name\": \"My hearing aid isn't making any sound\",\r\n    \"acceptedAnswer\": {\r\n      \"@type\": \"Answer\",\r\n      \"text\": \"Make sure the battery is inserted correctly. Replace the battery if you suspect it is dead or weak. Remove excess earwax from earmold or replace wax guard. Check tubing for wax buildup or moisture; clean with blower tool. Make sure hearing aid isn\u2019t accidentally set to telecoil mode.\"\r\n    }\r\n  }, {\r\n    \"@type\": \"Question\",\r\n    \"name\": \"My hearing aid is whistling\",\r\n    \"acceptedAnswer\": {\r\n      \"@type\": \"Answer\",\r\n      \"text\": \"Remove and reinsert your hearing aids. Turn down the volume. Make sure there is nothing blocking or covering your hearing aids. Have your doctor check your ears for excess wax and remove if necessary.\"\r\n    }\r\n  }, {\r\n    \"@type\": \"Question\",\r\n    \"name\": \"My hearing aid sounds weak\",\r\n    \"acceptedAnswer\": {\r\n      \"@type\": \"Answer\",\r\n      \"text\": \"The battery may be dead or weak; replace it. Open the battery compartment and clean the contacts with a dry cloth. Clean the earmold or tubing with wax removal tools; replace wax guard.\"\r\n    }\r\n }, {\r\n    \"@type\": \"Question\",\r\n    \"name\": \"How much is hearing aid repair?\",\r\n    \"acceptedAnswer\": {\r\n      \"@type\": \"Answer\",\r\n      \"text\": \"The cost of having your hearing aids repaired depends on a number of factors. We must determine the following: Whether your hearing aids are under warranty (basic or extended), the extent of damage, the price of replacement parts, labor charges.\"\r\n    }\r\n }, {\r\n    \"@type\": \"Question\",\r\n    \"name\": \"Should I repair my hearing aid?\",\r\n    \"acceptedAnswer\": {\r\n      \"@type\": \"Answer\",\r\n      \"text\": \"Depending on the cost of repairs, you might be better off investing in a new pair of hearing aids in certain cases. If your current aids are more than five years old, consider an upgrade \u2013 technological advances mean today\u2019s digital devices are more powerful and come packed with features for improved sound quality compared with those that are a few years older.\"\r\n    }\r\n  }]\r\n  }\r\n<\/script>\r\n","fname":"","lname":"","position":"","credentials":"","placeID":"","no_match":false,"name":"","company":"","review":"","address":"","city":"","state":"","zip":"","lat":"","lng":"","phone1":"","phone2":"","fax":"","mon1":"","mon2":"","tue1":"","tue2":"","wed1":"","wed2":"","thu1":"","thu2":"","fri1":"","fri2":"","sat1":"","sat2":"","sun1":"","sun2":"","hours-note":"","footnotes":""},"service_tags":[],"_links":{"self":[{"href":"https:\/\/massachusettshearinggroup.com\/wp-json\/wp\/v2\/pages\/300"}],"collection":[{"href":"https:\/\/massachusettshearinggroup.com\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/massachusettshearinggroup.com\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/massachusettshearinggroup.com\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/massachusettshearinggroup.com\/wp-json\/wp\/v2\/comments?post=300"}],"version-history":[{"count":6,"href":"https:\/\/massachusettshearinggroup.com\/wp-json\/wp\/v2\/pages\/300\/revisions"}],"predecessor-version":[{"id":2059,"href":"https:\/\/massachusettshearinggroup.com\/wp-json\/wp\/v2\/pages\/300\/revisions\/2059"}],"up":[{"embeddable":true,"href":"https:\/\/massachusettshearinggroup.com\/wp-json\/wp\/v2\/pages\/113"}],"wp:attachment":[{"href":"https:\/\/massachusettshearinggroup.com\/wp-json\/wp\/v2\/media?parent=300"}],"wp:term":[{"taxonomy":"service_tags","embeddable":true,"href":"https:\/\/massachusettshearinggroup.com\/wp-json\/wp\/v2\/service_tags?post=300"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}